Water Damage Restoration Services

Our Water Damage Restoration Process

When water damage strikes, a systematic professional response is the difference between a 3-day restoration and a 3-month rebuild. APT Water Restoration follows the IICRC S500 Standard for Professional Water Damage Restoration from the moment our crew arrives.

1. 60-Minute Emergency Response: Our locally-stationed crews respond to DuPage and Kane County water damage calls within 60 minutes, guaranteed — any time of day or night, including weekends and holidays.
2. Damage Assessment & Moisture Mapping: Using thermal imaging cameras and professional moisture meters, we map every affected area — including behind walls, under flooring, and inside cavities invisible to the naked eye.
3. Immediate Water Extraction: Truck-mounted and portable extractors remove hundreds of gallons of water in minutes. We use weighted extraction on carpet to pull water from the padding without removing the carpet when salvageable.
4. Structural Drying: Industrial air movers and commercial dehumidifiers are placed strategically based on the moisture map. We achieve far faster and more complete drying than consumer equipment — typically 3-5 days vs. weeks.
5. Antimicrobial Treatment: All affected surfaces receive EPA-registered antimicrobial application to eliminate bacteria and prevent mold colonization before it starts.
6. Insurance Documentation: We provide your adjuster with complete written reports, photo documentation, moisture readings, and a detailed scope of work. APT communicates directly with your insurance company on your behalf.
7. Repairs & Reconstruction: Once the structure passes drying verification, we handle all repairs — drywall replacement, flooring, painting, structural work — returning your property to pre-loss condition.

Types of Water Damage We Handle

Water damage comes in many forms. APT handles all of them:

• Burst & Frozen Pipes: Chicago winters cause thousands of pipe burst events each year. We respond immediately to stop the leak source, extract water, and dry the structure before mold sets in. Learn more about burst pipe restoration →
• Basement Flooding: Sump pump failures, storm surges, and foundation seepage are the most common water damage events in DuPage and Kane Counties. Our basement flood response includes pump-out, extraction, and full structural drying. Basement flood cleanup →
• Storm Damage: Severe weather, ice dams, and wind-driven rain create rapid water intrusion. We stabilize the structure, extract water, and coordinate with your insurance from the first call.
• Sewage Backup: Category 3 (black water) events require certified biohazard handling. Our team safely removes contaminated material and sanitizes to IICRC standards. Sewage cleanup services →
• Appliance Leaks: Dishwashers, washing machines, refrigerators, and water heaters — when appliances fail, water wicks under flooring and into walls silently. Thermal imaging finds what you can't see.
• Roof & Ceiling Leaks: Water entry from above travels along framing and pools where you least expect it. Ceiling water damage repair →

Water Damage Prevention: What Homeowners Should Know

Most water damage is preventable. After completing thousands of restorations across DuPage and Kane Counties, here are the issues we see most often:

• Sump pumps without battery backup — when storms knock out power, standard sump pumps fail at the worst possible moment
• Water heaters past their 8-10 year service life — the leading cause of Category 1 (clean water) damage in residential homes
• Uninsulated pipes in exterior walls and unheated spaces — a single Illinois cold snap can burst a pipe and cause tens of thousands in damage
• Clogged gutters — water that can't drain properly ends up against your foundation and into your basement
• Ignored small leaks — a slow drip under a sink saturates the cabinet base and subfloor for months before it's noticed, creating ideal mold conditions

If you experience water damage and want to understand your prevention options after restoration, our team provides a complete assessment and recommendations at no additional cost.

Serving These Chicago-Area Communities

APT Water Restoration provides 24/7 water damage response throughout DuPage and Kane Counties, including:

• Downers Grove, Naperville, Wheaton, Carol Stream, Addison
• Elmhurst, Aurora, Elgin, Lombard, West Chicago
• And 25+ more communities →

Also dealing with mold after water damage? Our mold remediation team handles the full scope — inspection, containment, removal, and air quality verification.